Sendbird vs Intercom (Fin AI)

Detailed comparison across 10 dimensions

Winner: Intercom (Fin AI)

Intercom (Fin AI) clearly comes out ahead of Sendbird on Staquest's weighted six-dimension score. Sendbird has a free tier; Intercom (Fin AI) does not. Paid plans start at $399/mo for Sendbird and $29/mo for Intercom (Fin AI).

Quick Overview

Overview	SendbirdMessaging APIs and SDKs for in-app AI chat experiences.	Intercom (Fin AI)AI-first customer service platform with the Fin AI agent.
Type	saas tool	hybrid
Company	Sendbird	Intercom, Inc.
Free Tier
Has API
Open Source
Trending	Stable	Stable
Industries	DevelopmentMarketing	DevelopmentMarketing
Categories	ai-chatbot	ai-chatbot
Website	Visit	Visit

Dimension Scores

Winners by Dimension

Overall Winner

Intercom (Fin AI)

Sendbird: 5.8Intercom (Fin AI): 6.1(+0.3 pts)

Pricing Value

Intercom (Fin AI)15% weight

Sendbird

3.3

Intercom (Fin AI)

9.5

Free Tier

Sendbird10% weight

Sendbird

6.5

Intercom (Fin AI)

2.0

Scalability

Sendbird10% weight

Sendbird

10.0

Intercom (Fin AI)

7.0

Integrations

Tie10% weight

Sendbird

8.0

Intercom (Fin AI)

8.0

Community

Tie5% weight

Sendbird

3.0

Intercom (Fin AI)

3.0

Open Source

Tie5% weight

Sendbird

2.0

Intercom (Fin AI)

2.0

Pricing Comparison

Sendbird

Developer (Free)

Free

freemium

Testing and small-scale apps

Starter

~$399/mo

usage based

Small-to-medium production apps

Pro

~$600/mo

usage based

Higher-scale applications
Advanced features

Enterprise

Contact sales

custom

Large organizations
Bespoke requirements
Security needs
Support tiers

Intercom (Fin AI)

Essential Plan

~$29/mo

View pricing

per seat

Fin AI Agent
Inbox
Tickets
Unlimited live-chat
Support email
In-app chats
+2 more

Pro AI features

~$99/mo

View pricing

flat

CX Score
Topics
Recommendations
Monitors
Custom Scorecards

Copilot

~$29/mo

View pricing

per seat

Personal AI assistant in the inbox

Proactive Support Plus

~$99/mo

View pricing

flat

Posts
Checklists
Product Tours
Surveys
Series campaign builder

Feature Comparison

Feature	sendbird	intercom-fin-ai
Advanced Features
Banners
Bespoke Requirements
Checklists
Higher-Scale Applications
Custom Scorecards
Large Organizations
Cx Score
Security Needs
Fin Ai Agent
Small-To-Medium Production Apps
In-App Chats
Support Tiers
Inbox
Testing And Small-Scale Apps
Monitors
Personal Ai Assistant In The Inbox
Posts
Product Tours
Recommendations
Series Campaign Builder
Support Email
Surveys
Tickets
Tooltips
Topics
Unlimited Live-Chat

Showing 27 of 27 features

Dashes mean the feature isn't listed in our data. The tool may still support it.

Frequently asked questions

Is Sendbird or Intercom (Fin AI) better?

On Staquest's weighted six-dimension scoring, Intercom (Fin AI) comes out ahead overall, though Sendbird can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.

Which is cheaper, Sendbird or Intercom (Fin AI)?

Sendbird's paid plans start at $399/mo and Intercom (Fin AI)'s start at $29/mo, so Intercom (Fin AI) is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.

Does Sendbird or Intercom (Fin AI) have a free tier?

Sendbird offers a free tier; Intercom (Fin AI) does not currently list one.

Which is better for pricing value, Sendbird or Intercom (Fin AI)?

Intercom (Fin AI) scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.

View Sendbird View Intercom (Fin AI)