Detailed comparison across 10 dimensions
Winner: Tidio Lyro
Tidio Lyro clearly comes out ahead of Intercom (Fin AI) on Staquest's weighted six-dimension score. Tidio Lyro has a free tier; Intercom (Fin AI) does not. Paid plans start at $29/mo for Intercom (Fin AI) and $39/mo for Tidio Lyro.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Intercom, Inc. | Tidio |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketing | DevelopmentMarketing |
| Categories | ai-chatbot | ai-chatbot |
| Website | Visit | Visit |
Tidio Lyro
per seat
flat
custom
freemium
usage based
flat
| Feature | intercom-fin-ai | tidio-lyro |
|---|---|---|
| Banners | ||
| 10,000+ Lyro Ai Conversations Included | ||
| Checklists | ||
| 5,000 Lyro Ai Conversations Included | ||
| Custom Scorecards | ||
| 50 One-Time Lyro Ai Conversations | ||
| Cx Score | ||
| 50% Ai Resolution Guarantee | ||
| Fin Ai Agent | ||
| Autonomous Ai Agent | ||
| In-App Chats | ||
| Basic Chatbot Builder | ||
| Inbox | ||
| Dedicated Success Manager | ||
| Monitors | ||
| Email Ticketing | ||
| Personal Ai Assistant In The Inbox | ||
| Everything In Lower Tiers | ||
| Posts | ||
| Hipaa/Compliance Features | ||
| Product Tours | ||
| Knowledge Base Integration | ||
| Recommendations | ||
| Live Chat | ||
| Series Campaign Builder | ||
| Premium Support | ||
| Support Email | ||
| Renewable Monthly Conversation Quota | ||
| Surveys | ||
| Social Media Integrations |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Tidio Lyro comes out ahead overall, though Intercom (Fin AI) can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Intercom (Fin AI)'s paid plans start at $29/mo and Tidio Lyro's start at $39/mo, so Intercom (Fin AI) is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Tidio Lyro offers a free tier; Intercom (Fin AI) does not currently list one.
