Detailed comparison across 10 dimensions
Winner: Intercom Fin
Intercom Fin clearly comes out ahead of Intercom (Fin AI) on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $29/mo for Intercom (Fin AI) and $0.99/mo for Intercom Fin.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Intercom, Inc. | Intercom |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketing | DevelopmentMarketingAI & Machine Learning |
| Categories | ai-chatbot | ai-chatbot |
| Website | Visit | Visit |
Intercom Fin
per seat
flat
usage based
per seat
usage based
usage based
| Feature | intercom-fin-ai | intercom-fin |
|---|---|---|
| Cx Score | ||
| Monitors | ||
| Banners | ||
| Ai Recommendations | ||
| Checklists | ||
| Ai Topics | ||
| Custom Scorecards | ||
| Configurable Inbox And Ticketing System | ||
| Fin Ai Agent | ||
| Custom Ai Scorecards | ||
| In-App Chats | ||
| Customizable Tone And Answer Length | ||
| Inbox | ||
| Email, Live Chat, Phone, Sms, And More | ||
| Personal Ai Assistant In The Inbox | ||
| Every Fin Ai Agent Feature | ||
| Posts | ||
| Expert Training And Onboarding | ||
| Product Tours | ||
| Faster Time To Resolution | ||
| Recommendations | ||
| Handles Tickets, Cases, Emails, Live Chat, Whatsapp, Sms, And More | ||
| Series Campaign Builder | ||
| Instant Advice, Insights, And Answers For Agents | ||
| Support Email | ||
| Provide Global Support With Ai-Translations | ||
| Surveys | ||
| Public Help Center And Knowledge Hub | ||
| Tickets | ||
| Set Up In Under An Hour |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Intercom Fin comes out ahead overall, though Intercom (Fin AI) can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Intercom (Fin AI)'s paid plans start at $29/mo and Intercom Fin's start at $0.99/mo, so Intercom Fin is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Intercom Fin scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
