Detailed comparison across 10 dimensions
Kommo and Intercom score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $15/mo for Kommo and $29/mo for Intercom.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Kommo | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingData & AnalyticsHR & RecruitingSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | crm | communicationcrm |
| Website | Visit | Visit |
per user
per user
per user
custom
per seat
per seat
per seat
usage based
| Feature | kommo | intercom |
|---|---|---|
| Ai Agent Add-On | ||
| Answers Email, Live Chat, Phone And More | ||
| Ai Field Value Suggestions | ||
| Customizable Tone & Answer Length | ||
| Ai Suggested Replies | ||
| Fin Ai Agent ($0.99 Per Outcome) | ||
| Ai Summaries & Rewriter | ||
| Hands Off To Agents In Preferred Inbox | ||
| Ai Task Suggestions | ||
| Hipaa Support | ||
| Ai Unanswered Questions | ||
| Includes 20 Free Lite Seats | ||
| Appointment Scheduling | ||
| Includes 50 Free Lite Seats | ||
| Automated Lead Assignment | ||
| Messenger | ||
| Broadcasting | ||
| Multibrand Messenger / Help Center | ||
| Custom Setup | ||
| Multiple Team Inboxes | ||
| Customizable Dashboard | ||
| Pre-Built Reports | ||
| Data Exports & Unlimited History | ||
| Private And Multilingual Help Center | ||
| Everything In Advanced | ||
| Public Help Center | ||
| Everything In Base | ||
| Round Robin Assignment | ||
| Everything In Pro | ||
| Service Level Agreements (Slas) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Kommo's paid plans start at $15/mo and Intercom's start at $29/mo, so Kommo is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Kommo scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
