Detailed comparison across 10 dimensions
LiveChat and Intercom score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $19/mo for LiveChat and $29/mo for Intercom.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | LiveChat Software S.A. | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | customer-success | communicationcrm |
| Website | Visit | Visit |
per user
per user
per user
per seat
per seat
per seat
usage based
| Feature | livechat | intercom |
|---|---|---|
| 1 Recurring Campaign | ||
| Answers Email, Live Chat, Phone And More | ||
| 24/7/365 Support | ||
| Customizable Tone & Answer Length | ||
| 60-Day Chat History | ||
| Fin Ai Agent ($0.99 Per Outcome) | ||
| Advanced Reporting | ||
| Hands Off To Agents In Preferred Inbox | ||
| Agent Performance | ||
| Hipaa Support | ||
| Basic Reporting | ||
| Includes 20 Free Lite Seats | ||
| Basic Widget Customization | ||
| Includes 50 Free Lite Seats | ||
| Everything In Starter | ||
| Messenger | ||
| Everything In Team | ||
| Multibrand Messenger / Help Center | ||
| Full Widget Customization | ||
| Multiple Team Inboxes | ||
| On-Demand Reporting | ||
| Pre-Built Reports | ||
| Sms And Apple Messages For Business | ||
| Private And Multilingual Help Center | ||
| Staffing Prediction | ||
| Public Help Center | ||
| Text Intelligence | ||
| Round Robin Assignment | ||
| Unlimited Campaigns | ||
| Service Level Agreements (Slas) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
LiveChat's paid plans start at $19/mo and Intercom's start at $29/mo, so LiveChat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
LiveChat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
