Detailed comparison across 10 dimensions
Winner: ManyChat
ManyChat clearly comes out ahead of Intercom on Staquest's weighted six-dimension score. ManyChat has a free tier; Intercom does not. Paid plans start at $14/mo for ManyChat and $29/mo for Intercom.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | ManyChat | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| Industries | DevelopmentMarketingHR & RecruitingSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | ai-chatbotmarketing-automation | communicationcrm |
| Website | Visit | Visit |
ManyChat
freemium
usage based
usage based
usage based
per seat
per seat
per seat
usage based
| Feature | manychat | intercom |
|---|---|---|
| A/B Testing | ||
| Answers Email, Live Chat, Phone And More | ||
| Acquire New Customers | ||
| Customizable Tone & Answer Length | ||
| Advanced Ai Features | ||
| Fin Ai Agent ($0.99 Per Outcome) | ||
| Advanced Automation Logic | ||
| Hands Off To Agents In Preferred Inbox | ||
| Automate Conversations | ||
| Hipaa Support | ||
| Custom Reporting | ||
| Includes 20 Free Lite Seats | ||
| Everything In Essential | ||
| Includes 50 Free Lite Seats | ||
| Everything In Free | ||
| Messenger | ||
| Everything In Pro | ||
| Multibrand Messenger / Help Center | ||
| Facebook Messenger | ||
| Multiple Team Inboxes | ||
| Instagram Direct Messages | ||
| Pre-Built Reports | ||
| Priority Support | ||
| Private And Multilingual Help Center | ||
| Remove Manychat Branding | ||
| Public Help Center | ||
| Segment Your Contacts | ||
| Round Robin Assignment | ||
| Unlimited Broadcasts | ||
| Service Level Agreements (Slas) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, ManyChat comes out ahead overall, though Intercom can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
ManyChat's paid plans start at $14/mo and Intercom's start at $29/mo, so ManyChat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
ManyChat offers a free tier; Intercom does not currently list one.
ManyChat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
