Detailed comparison across 10 dimensions
Winner: Slack
Slack clearly comes out ahead of Intercom on Staquest's weighted six-dimension score. Slack has a free tier; Intercom does not. Paid plans start at $8.75/mo for Slack and $29/mo for Intercom.
Slack
freemium
per user
per user
custom
per seat
per seat
per seat
usage based
| Feature | slack | intercom |
|---|---|---|
| 10 App Integrations | ||
| Answers Email, Live Chat, Phone And More | ||
| 1:1 External Messages Via Slack Connect | ||
| Customizable Tone & Answer Length | ||
| 1:1 Huddles (Audio And Video) | ||
| Fin Ai Agent ($0.99 Per Outcome) | ||
| 24/7 Support With 4-Hour Response Time | ||
| Hands Off To Agents In Preferred Inbox | ||
| 90 Days Of Message History | ||
| Hipaa Support | ||
| 99.99% Uptime Sla | ||
| Includes 20 Free Lite Seats | ||
| Advanced Ai Features (Included) | ||
| Includes 50 Free Lite Seats | ||
| Audit Logs | ||
| Messenger | ||
| Basic Ai (Summaries, Search, And Recaps) | ||
| Multibrand Messenger / Help Center | ||
| Basic Ai Features | ||
| Multiple Team Inboxes | ||
| Custom Retention Policies | ||
| Pre-Built Reports | ||
| Data Exports For All Messages | ||
| Private And Multilingual Help Center | ||
| Data Residency | ||
| Public Help Center | ||
| Dedicated Account Team | ||
| Round Robin Assignment | ||
| Ediscovery And Legal Holds | ||
| Service Level Agreements (Slas) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Slack comes out ahead overall, though Intercom can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Slack's paid plans start at $8.75/mo and Intercom's start at $29/mo, so Slack is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Slack offers a free tier; Intercom does not currently list one.
Slack scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
