Detailed comparison across 10 dimensions
Winner: Zendesk
Zendesk clearly comes out ahead of Intercom on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $29/mo for Intercom and $25/mo for Zendesk.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | - | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | moderate | moderate |
| Integration | medium | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingSales & CRMAI & Machine Learning |
| Categories | communicationcrm | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
Zendesk
per seat
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custom
| Feature | intercom | zendesk |
|---|---|---|
| Service Level Agreements (Slas) | ||
| Answers Email, Live Chat, Phone And More | ||
| 1,000+ Apps And Integrations | ||
| Customizable Tone & Answer Length | ||
| 1,000+ Integrations | ||
| Fin Ai Agent ($0.99 Per Outcome) | ||
| Advanced Data Protection | ||
| Hands Off To Agents In Preferred Inbox | ||
| Advanced Sandbox Capabilities | ||
| Hipaa Support | ||
| Audit Logs | ||
| Includes 20 Free Lite Seats | ||
| Basic Automation | ||
| Includes 50 Free Lite Seats | ||
| Business Hours | ||
| Messenger | ||
| Community Forums | ||
| Multibrand Messenger / Help Center | ||
| Contextual Workspaces | ||
| Multiple Team Inboxes | ||
| Custom Agent Roles | ||
| Pre-Built Reports | ||
| Custom Agent Roles And Permissions | ||
| Private And Multilingual Help Center | ||
| Custom Reporting And Real-Time Analytics | ||
| Public Help Center | ||
| Customer Satisfaction Surveys (Csat) | ||
| Round Robin Assignment | ||
| Customizable Performance And Scale | ||
| Set Up In Under An Hour On Your Current Helpdesk |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zendesk comes out ahead overall, though Intercom can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Intercom's paid plans start at $29/mo and Zendesk's start at $25/mo, so Zendesk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
