Detailed comparison across 10 dimensions
Winner: Opsgenie
Opsgenie clearly comes out ahead of Jira Service Management on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $23.80/mo for Jira Service Management and $9.45/mo for Opsgenie.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Atlassian | Atlassian |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | Development | DevelopmentSaaS & Cloud |
| Categories | devopscustomer-successobservability-apm | devops |
| Website | Visit | Visit |
Opsgenie
freemium
per user
per user
custom
freemium
per user
per user
per user
| Feature | jira-service-management | opsgenie |
|---|---|---|
| 24/7 Enterprise-Grade Support | ||
| # Of Users X100 Sms/Voice Notifications (Us & Canada) | ||
| 24/7 Premium Support | ||
| # Of Users X25 Sms/Voice Notifications (International) | ||
| 9/5 Regional Support | ||
| 100 Sms Notifications (Account Wide) | ||
| Advanced Admin Controls, Security, And Governance | ||
| Advanced Incident Management With Enterprise Collaboration & Business Visibility | ||
| Advanced Alert Integrations, Incident Investigation, And Real-Time Monitoring | ||
| Alerting And Incident Management | ||
| Advanced Asset, Incident, Problem, Change, And Configuration Management | ||
| Alerting And On-Call Management For Small Teams | ||
| Ai-Powered Virtual Service Agent | ||
| Android App | ||
| Alerts And On-Call Schedules | ||
| Api Request Limits: # Of Users X1000 | ||
| Cross-Product Insights With Atlassian Analytics And Data Lake | ||
| Api Request Limits: Limited = Baselimit * # Of Users | ||
| Custom Branding (Company Url) | ||
| Data Segmentation | ||
| Deployment Gating With Ci/Cd Tools | ||
| Escalations | ||
| Embedded Knowledge Base | ||
| Ios App | ||
| Enterprise-Grade Identity And Access Management (Atlassian Guard Included) | ||
| Opsgenie For Blackberry Dynamics | ||
| Everything In Free | ||
| Optional Alert Fields | ||
| Everything In Premium | ||
| Reliable Alerting |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Opsgenie comes out ahead overall, though Jira Service Management can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Jira Service Management's paid plans start at $23.80/mo and Opsgenie's start at $9.45/mo, so Opsgenie is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Jira Service Management and Opsgenie offer a free tier.
Opsgenie scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
