Detailed comparison across 10 dimensions
Winner: Jira Service Management
Jira Service Management clearly comes out ahead of ServiceNow Incident Management on Staquest's weighted six-dimension score. Jira Service Management has a free tier; ServiceNow Incident Management does not. Jira Service Management's paid plans start at $23.80/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | ServiceNow | Atlassian |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | Development | Development |
| Categories | devops | devopscustomer-successobservability-apm |
| Website | Visit | Visit |
Jira Service Management
custom
custom
custom
freemium
per user
per user
custom
| Feature | servicenow-incident-management | jira-service-management |
|---|---|---|
| Change Management | ||
| 24/7 Enterprise-Grade Support | ||
| Cost Management | ||
| 24/7 Premium Support | ||
| Digital Product Release | ||
| 9/5 Regional Support | ||
| Everything In Itsm Pro | ||
| Advanced Admin Controls, Security, And Governance | ||
| Everything In Itsm Standard | ||
| Advanced Alert Integrations, Incident Investigation, And Real-Time Monitoring | ||
| Incident Management | ||
| Advanced Asset, Incident, Problem, Change, And Configuration Management | ||
| Itsm Enterprise Plus | ||
| Ai-Powered Virtual Service Agent | ||
| Platform Analytics Advanced | ||
| Alerts And On-Call Schedules | ||
| Predictive Intelligence | ||
| Cross-Product Insights With Atlassian Analytics And Data Lake | ||
| Problem Management | ||
| Custom Branding (Company Url) | ||
| Process Mining | ||
| Deployment Gating With Ci/Cd Tools | ||
| Virtual Agent | ||
| Embedded Knowledge Base | ||
| Workforce Optimization | ||
| Enterprise-Grade Identity And Access Management (Atlassian Guard Included) | ||
| Everything In Free | ||
| Everything In Premium | ||
| Everything In Standard | ||
| Includes Templates For Itsm, Customer Service, And More |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Jira Service Management comes out ahead overall, though ServiceNow Incident Management can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Jira Service Management offers a free tier; ServiceNow Incident Management does not currently list one.
ServiceNow Incident Management scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
