Detailed comparison across 10 dimensions
Winner: Jira Service Management
Jira Service Management clearly comes out ahead of SolarWinds Service Desk on Staquest's weighted six-dimension score. Jira Service Management has a free tier; SolarWinds Service Desk does not. Paid plans start at $39/mo for SolarWinds Service Desk and $23.80/mo for Jira Service Management.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | SolarWinds | Atlassian |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentAI & Machine Learning | Development |
| Categories | customer-success | devopscustomer-successobservability-apm |
| Website | Visit | Visit |
Jira Service Management
freemium
per user
per user
custom
| Feature | solarwinds-service-desk | jira-service-management |
|---|---|---|
| Unlimited Requestors | ||
| 24/7 Enterprise-Grade Support | ||
| 24/7 Premium Support | ||
| 9/5 Regional Support | ||
| Advanced Admin Controls, Security, And Governance | ||
| Advanced Alert Integrations, Incident Investigation, And Real-Time Monitoring | ||
| Advanced Asset, Incident, Problem, Change, And Configuration Management | ||
| Ai-Powered Virtual Service Agent | ||
| Alerts And On-Call Schedules | ||
| Cross-Product Insights With Atlassian Analytics And Data Lake | ||
| Custom Branding (Company Url) | ||
| Deployment Gating With Ci/Cd Tools | ||
| Embedded Knowledge Base | ||
| Enterprise-Grade Identity And Access Management (Atlassian Guard Included) | ||
| Everything In Free | ||
| Everything In Premium | ||
| Everything In Standard | ||
| Includes Templates For Itsm, Customer Service, And More | ||
| Multi-Channel Support (Customer Portal, Email, And Chat) | ||
| Rovo Agents, Search, And Chat For Ai-Powered Service | ||
| Support For Multiple Sites (Up To 150) | ||
| Unlimited Automation | ||
| Unlimited Email Notifications | ||
| Unlimited Service Portals | ||
| Work Intake Via Forms, Workflows, And Queues |
Showing 25 of 25 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Jira Service Management comes out ahead overall, though SolarWinds Service Desk can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
SolarWinds Service Desk's paid plans start at $39/mo and Jira Service Management's start at $23.80/mo, so Jira Service Management is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Jira Service Management offers a free tier; SolarWinds Service Desk does not currently list one.
Jira Service Management scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
