Detailed comparison across 10 dimensions
Winner: Jira
Jira clearly comes out ahead of Jira Service Management on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $23.80/mo for Jira Service Management and $9.05/mo for Jira.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Atlassian | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | steep |
| Integration | - | high |
| Trending | Stable | Stable |
| Industries | Development | Development |
| Categories | devopscustomer-successobservability-apm | project-managementdeveloper-tools |
| Website | Visit | Visit |
Jira
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| Feature | jira-service-management | jira |
|---|---|---|
| 24/7 Enterprise-Grade Support | ||
| 2 Gb Of Storage | ||
| 24/7 Premium Support | ||
| Advanced Features | ||
| 9/5 Regional Support | ||
| Advanced Security | ||
| Advanced Admin Controls, Security, And Governance | ||
| Basic Issue Tracking | ||
| Advanced Alert Integrations, Incident Investigation, And Real-Time Monitoring | ||
| Governance | ||
| Advanced Asset, Incident, Problem, Change, And Configuration Management | ||
| High-Availability Support | ||
| Ai-Powered Virtual Service Agent | ||
| Kanban/Scrum Boards | ||
| Alerts And On-Call Schedules | ||
| Professional Tools | ||
| Cross-Product Insights With Atlassian Analytics And Data Lake | ||
| Scale | ||
| Custom Branding (Company Url) | ||
| Deployment Gating With Ci/Cd Tools | ||
| Embedded Knowledge Base | ||
| Enterprise-Grade Identity And Access Management (Atlassian Guard Included) | ||
| Everything In Free | ||
| Everything In Premium | ||
| Everything In Standard | ||
| Includes Templates For Itsm, Customer Service, And More | ||
| Multi-Channel Support (Customer Portal, Email, And Chat) | ||
| Rovo Agents, Search, And Chat For Ai-Powered Service | ||
| Support For Multiple Sites (Up To 150) | ||
| Unlimited Automation |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Jira comes out ahead overall, though Jira Service Management can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Jira Service Management's paid plans start at $23.80/mo and Jira's start at $9.05/mo, so Jira is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Jira Service Management and Jira offer a free tier.
Jira scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
