Detailed comparison across 10 dimensions
Winner: Khoros
Khoros clearly comes out ahead of Kayako on Staquest's weighted six-dimension score. Neither lists a free tier. Kayako's paid plans start at $79/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Kayako Ltd. | Khoros |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentMedia & Entertainment | MarketingDevelopmentMedia & EntertainmentSales & CRM |
| Categories | social-mediacustomer-success | social-mediacustomer-success |
| Website | Visit | Visit |
Khoros
per user
custom
custom
custom
| Feature | kayako | khoros |
|---|---|---|
| Help Center | ||
| Ai-Powered Automation | ||
| Multi-Brand Messenger | ||
| Campaign Management | ||
| Multilingual Chat Support | ||
| Cross-Channel Campaign Execution | ||
| Reporting | ||
| Cross-Channel Inquiry Resolution | ||
| Shared Inbox | ||
| Global Social Media Account Management | ||
| Ticketing | ||
| Idea Sharing | ||
| Information Sharing | ||
| Meaningful Dialogue | ||
| Omni-Channel Service | ||
| Software And Expertise For Enterprise Communities |
Showing 16 of 16 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Khoros comes out ahead overall, though Kayako can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Khoros scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
