Detailed comparison across 10 dimensions
Winner: Liveagent
LiveAgent clearly comes out ahead of Kayako on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $79/mo for Kayako and $15/mo for LiveAgent.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Kayako Ltd. | Quality Unit, s.r.o. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentMedia & Entertainment | MarketingDevelopment |
| Categories | social-mediacustomer-success | customer-success |
| Website | Visit | Visit |
Liveagent
per user
per user
per user
per user
per user
| Feature | kayako | liveagent |
|---|---|---|
| Ticketing | ||
| Help Center | ||
| Agent Ratings | ||
| Multi-Brand Messenger | ||
| Ai Answer Assistant | ||
| Multilingual Chat Support | ||
| Ai Chatbot | ||
| Reporting | ||
| Almost Unlimited | ||
| Shared Inbox | ||
| Assisted Channels Integration | ||
| Audit Log | ||
| Automation Rules | ||
| Branding | ||
| Call Center & Ivr | ||
| Contact Forms | ||
| Custom Roles | ||
| Customer Portal | ||
| Dedicated Account Manager | ||
| Everything In Large Plan | ||
| Everything In Medium Plan | ||
| Everything In Small Plan | ||
| Free Custom Billing Setup | ||
| Integrations | ||
| Knowledgebase | ||
| Live Chat | ||
| Multiple Language Support | ||
| Priority Support |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, LiveAgent comes out ahead overall, though Kayako can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Kayako's paid plans start at $79/mo and LiveAgent's start at $15/mo, so LiveAgent is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
LiveAgent scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
