Detailed comparison across 10 dimensions
Winner: Pylon
Pylon clearly comes out ahead of Kayako on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $79/mo for Kayako and $59/mo for Pylon.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Kayako Ltd. | Pylon |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentMedia & Entertainment | MarketingDevelopment |
| Categories | social-mediacustomer-success | customer-successai-chatbot |
| Website | Visit | Visit |
Pylon
per user
per seat
per seat
| Feature | kayako | pylon |
|---|---|---|
| Help Center | ||
| Analytics | ||
| Multi-Brand Messenger | ||
| Api | ||
| Multilingual Chat Support | ||
| Automations | ||
| Reporting | ||
| Broadcasts | ||
| Shared Inbox | ||
| Chat Widget | ||
| Ticketing | ||
| Custom Reporting | ||
| Customer Portal | ||
| Data Warehouse | ||
| Every Professional Feature | ||
| Every Starter Feature | ||
| Integrations | ||
| Knowledge Base | ||
| Microsoft Teams Connector | ||
| Msa | ||
| Rbac | ||
| Slack Connector | ||
| Support Inbox | ||
| Telegram Connector | ||
| Ticket Forms | ||
| View-Only Seats | ||
| Whatsapp Connector |
Showing 28 of 28 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Pylon comes out ahead overall, though Kayako can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Kayako's paid plans start at $79/mo and Pylon's start at $59/mo, so Pylon is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Pylon scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
