Detailed comparison across 10 dimensions
Winner: Reamaze
Re:amaze clearly comes out ahead of Kayako on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $29/mo for Re:amaze and $79/mo for Kayako.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Reamaze (GoDaddy) | Kayako Ltd. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentE-Commerce | MarketingDevelopmentMedia & Entertainment |
| Categories | customer-success | social-mediacustomer-success |
| Website | Visit | Visit |
Reamaze
per user
per user
per user
per user
| Feature | reamaze | kayako |
|---|---|---|
| Advanced Reporting | ||
| Help Center | ||
| All Of The Features In Basic | ||
| Multi-Brand Messenger | ||
| All Of The Features In Pro | ||
| Multilingual Chat Support | ||
| Basic Reporting | ||
| Reporting | ||
| Chatbots | ||
| Shared Inbox | ||
| Cues (Proactive Messages) | ||
| Ticketing | ||
| Custom Hosted Domain | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Customizable Email Appearance | ||
| Customizable Staff Roles | ||
| Departments (Staff Groups) | ||
| Faq Article Edit History | ||
| In-Chat Video Calls | ||
| Live Chat | ||
| Live View Of Site Visitors | ||
| Manage Multiple Brands In One Account | ||
| Optional Classic Chat Mode | ||
| Peek (Live Screensharing) | ||
| Public/Internal Faq | ||
| Re:Amaze Ai Agent | ||
| Response Templates | ||
| Sms And Voice Channels | ||
| Social Media Channels |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Re:amaze comes out ahead overall, though Kayako can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Re:amaze's paid plans start at $29/mo and Kayako's start at $79/mo, so Re:amaze is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Re:amaze scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
