Detailed comparison across 10 dimensions
Kayako and Trengo score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $79/mo for Kayako and $349/mo for Trengo.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Kayako Ltd. | Trengo B.V. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentMedia & Entertainment | MarketingDevelopmentHR & Recruiting |
| Categories | social-mediacustomer-success | customer-successcollaboration |
| Website | Visit | Visit |
per user
custom
per user
per user
| Feature | kayako | trengo |
|---|---|---|
| Help Center | ||
| Ai Agent (Helpmate) | ||
| Multi-Brand Messenger | ||
| Ai Journeys | ||
| Multilingual Chat Support | ||
| Broadcasting | ||
| Reporting | ||
| Dedicated Success Manager | ||
| Shared Inbox | ||
| Email + Messaging + Phone Support | ||
| Ticketing | ||
| Email + Messaging Support | ||
| Unified Inbox | ||
| Website Widget | ||
| Whatsapp Business Api |
Showing 15 of 15 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Kayako's paid plans start at $79/mo and Trengo's start at $349/mo, so Kayako is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Kayako scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
