Detailed comparison across 10 dimensions
Winner: Kommunicate
Kommunicate clearly comes out ahead of Sendbird on Staquest's weighted six-dimension score. Sendbird has a free tier; Kommunicate does not. Paid plans start at $399/mo for Sendbird and $40/mo for Kommunicate.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Sendbird | Kommunicate |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketing | DevelopmentMarketing |
| Categories | ai-chatbot | ai-chatbot |
| Website | Visit | Visit |
Kommunicate
freemium
usage based
usage based
custom
per seat
per seat
custom
| Feature | sendbird | kommunicate |
|---|---|---|
| Advanced Features | ||
| 1 Ai Agent Included | ||
| Bespoke Requirements | ||
| 1 Team Member Included | ||
| Higher-Scale Applications | ||
| 1-Year Chat History | ||
| Large Organizations | ||
| 2 Ai Agents Included | ||
| Security Needs | ||
| 3 Team Members Included | ||
| Small-To-Medium Production Apps | ||
| 3-Month Chat History | ||
| Support Tiers | ||
| Advanced Analytics & Insights | ||
| Testing And Small-Scale Apps | ||
| Agent Assist | ||
| Ai Email Automation | ||
| Ai Summary | ||
| Api & Webhooks Access | ||
| Auto-Resolve Tickets | ||
| Campaign Messaging | ||
| Channels: Web, Mobile Apps, Whatsapp, Telegram, Instagram | ||
| Custom Features & Integrations | ||
| Custom Number Of Ai Agents & Seats | ||
| Dedicated Account Manager | ||
| Discounted Conversation/Message Pricing | ||
| Live Chat And Email Support | ||
| Phone Call Ai | ||
| Priority Support | ||
| Remove Kommunicate Branding |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Kommunicate comes out ahead overall, though Sendbird can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Sendbird's paid plans start at $399/mo and Kommunicate's start at $40/mo, so Kommunicate is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Sendbird offers a free tier; Kommunicate does not currently list one.
Kommunicate scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
