Detailed comparison across 10 dimensions
Winner: Liveagent
LiveAgent clearly comes out ahead of LiveChat on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $19/mo for LiveChat and $15/mo for LiveAgent.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | LiveChat Software S.A. | Quality Unit, s.r.o. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Liveagent
per user
per user
per user
per user
per user
per user
per user
| Feature | livechat | liveagent |
|---|---|---|
| 1 Recurring Campaign | ||
| Agent Ratings | ||
| 24/7/365 Support | ||
| Ai Answer Assistant | ||
| 60-Day Chat History | ||
| Ai Chatbot | ||
| Advanced Reporting | ||
| Almost Unlimited | ||
| Agent Performance | ||
| Assisted Channels Integration | ||
| Basic Reporting | ||
| Audit Log | ||
| Basic Widget Customization | ||
| Automation Rules | ||
| Everything In Starter | ||
| Branding | ||
| Everything In Team | ||
| Call Center & Ivr | ||
| Full Widget Customization | ||
| Contact Forms | ||
| On-Demand Reporting | ||
| Custom Roles | ||
| Sms And Apple Messages For Business | ||
| Customer Portal | ||
| Staffing Prediction | ||
| Dedicated Account Manager | ||
| Text Intelligence | ||
| Everything In Large Plan | ||
| Unlimited Campaigns | ||
| Everything In Medium Plan |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, LiveAgent comes out ahead overall, though LiveChat can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
LiveChat's paid plans start at $19/mo and LiveAgent's start at $15/mo, so LiveAgent is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
LiveAgent scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
