Detailed comparison across 10 dimensions
LiveAgent and Olark score closely across Staquest's six weighted dimensions, with no decisive overall winner. Olark has a free tier; LiveAgent does not. Paid plans start at $15/mo for LiveAgent and $29/mo for Olark.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Quality Unit, s.r.o. | Habla, Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentSaaS & Cloud |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
per user
per user
per user
per user
per seat
custom
| Feature | liveagent | olark |
|---|---|---|
| Dedicated Account Manager | ||
| Agent Ratings | ||
| Advanced Reporting | ||
| Ai Answer Assistant | ||
| Agent Groups | ||
| Ai Chatbot | ||
| All Powerups Included | ||
| Almost Unlimited | ||
| Basic Integrations | ||
| Assisted Channels Integration | ||
| Built In Wcag 2.1 Aa Accessibility Certification | ||
| Audit Log | ||
| Comprehensive Security | ||
| Automation Rules | ||
| Custom Chat Routing | ||
| Branding | ||
| Customizable Chatbox | ||
| Call Center & Ivr | ||
| Email And Chat Support | ||
| Contact Forms | ||
| Everything In Olark Standard | ||
| Custom Roles | ||
| First Priority In Our Support Queue | ||
| Customer Portal | ||
| Limited Features | ||
| Everything In Large Plan | ||
| Live Training | ||
| Everything In Medium Plan | ||
| Maximum Of 20 Chats Per Month | ||
| Everything In Small Plan |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
LiveAgent's paid plans start at $15/mo and Olark's start at $29/mo, so LiveAgent is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Olark offers a free tier; LiveAgent does not currently list one.
LiveAgent scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
