Detailed comparison across 10 dimensions
Winner: Tawkto
Tawk.to clearly comes out ahead of LiveAgent on Staquest's weighted six-dimension score. Tawk.to has a free tier; LiveAgent does not. LiveAgent's paid plans start at $15/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Quality Unit, s.r.o. | tawk.to |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | DevelopmentMarketingAI & Machine Learning |
| Categories | customer-success | customer-successai-chatbot |
| Website | Visit | Visit |
Tawkto
per user
per user
per user
per user
freemium
| Feature | liveagent | tawkto |
|---|---|---|
| Agent Ratings | ||
| 1880+ Emoji | ||
| Ai Answer Assistant | ||
| 45+ Languages | ||
| Ai Chatbot | ||
| Agent > Agent Messaging | ||
| Almost Unlimited | ||
| Agent Alerts | ||
| Assisted Channels Integration | ||
| Aliases | ||
| Audit Log | ||
| Attention Bubble | ||
| Automation Rules | ||
| Automated Translation (Beta) | ||
| Branding | ||
| Ban/Unban Visitors | ||
| Call Center & Ivr | ||
| Chat Pages | ||
| Contact Forms | ||
| Crm | ||
| Custom Roles | ||
| Custom Tabs | ||
| Customer Portal | ||
| Departments | ||
| Dedicated Account Manager | ||
| Desktop Notifications | ||
| Everything In Large Plan | ||
| Detailed Reporting | ||
| Everything In Medium Plan | ||
| Domain Restriction |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Tawk.to comes out ahead overall, though LiveAgent can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Tawk.to offers a free tier; LiveAgent does not currently list one.
