Detailed comparison across 10 dimensions
Winner: Olark
Olark clearly comes out ahead of LiveChat on Staquest's weighted six-dimension score. Olark has a free tier; LiveChat does not. Paid plans start at $19/mo for LiveChat and $29/mo for Olark.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | LiveChat Software S.A. | Habla, Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentSaaS & Cloud |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Olark
per user
per user
per user
per seat
custom
| Feature | livechat | olark |
|---|---|---|
| Advanced Reporting | ||
| 1 Recurring Campaign | ||
| Agent Groups | ||
| 24/7/365 Support | ||
| All Powerups Included | ||
| 60-Day Chat History | ||
| Basic Integrations | ||
| Agent Performance | ||
| Built In Wcag 2.1 Aa Accessibility Certification | ||
| Basic Reporting | ||
| Comprehensive Security | ||
| Basic Widget Customization | ||
| Custom Chat Routing | ||
| Everything In Starter | ||
| Customizable Chatbox | ||
| Everything In Team | ||
| Dedicated Account Manager | ||
| Full Widget Customization | ||
| Email And Chat Support | ||
| On-Demand Reporting | ||
| Everything In Olark Standard | ||
| Sms And Apple Messages For Business | ||
| First Priority In Our Support Queue | ||
| Staffing Prediction | ||
| Limited Features | ||
| Text Intelligence | ||
| Live Training | ||
| Unlimited Campaigns | ||
| Maximum Of 20 Chats Per Month | ||
| Unlimited Chat History |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Olark comes out ahead overall, though LiveChat can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
LiveChat's paid plans start at $19/mo and Olark's start at $29/mo, so LiveChat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Olark offers a free tier; LiveChat does not currently list one.
LiveChat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
