Detailed comparison across 10 dimensions
Winner: Rocket.Chat
Rocket.Chat clearly comes out ahead of LiveChat on Staquest's weighted six-dimension score. Rocket.Chat has a free tier; LiveChat does not. LiveChat's paid plans start at $19/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | LiveChat Software S.A. | Rocket.Chat Technologies Corp. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopment |
| Categories | customer-success | customer-successcollaboration |
| Website | Visit | Visit |
Rocket.Chat
per user
per user
per user
freemium
| Feature | livechat | rocketchat |
|---|---|---|
| 1 Recurring Campaign | ||
| Audio & Video Messages | ||
| 24/7/365 Support | ||
| Channel Governance | ||
| 60-Day Chat History | ||
| Hierarchical Conversations | ||
| Advanced Reporting | ||
| Launchpad Deployment | ||
| Agent Performance | ||
| Localized Interface (64 Languages) | ||
| Basic Reporting | ||
| Meeting Notifications & Calendar Visibility | ||
| Basic Widget Customization | ||
| Message Formatting & Editing | ||
| Everything In Starter | ||
| Multimedia & File Sharing | ||
| Everything In Team | ||
| One Workspace Per Organization | ||
| Full Widget Customization | ||
| Read Receipts | ||
| On-Demand Reporting | ||
| Searchable Message History | ||
| Sms And Apple Messages For Business | ||
| Self-Managed Hosting | ||
| Staffing Prediction | ||
| Threaded Discussions | ||
| Text Intelligence | ||
| Video Conferencing Integrations | ||
| Unlimited Campaigns | ||
| Unlimited Chat History |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Rocket.Chat comes out ahead overall, though LiveChat can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Rocket.Chat offers a free tier; LiveChat does not currently list one.
Rocket.Chat is open source. The feature comparison and dimension scores above cover the full breakdown.
