Detailed comparison across 10 dimensions
Winner: Tawk.to
Tawk.to clearly comes out ahead of LiveChat on Staquest's weighted six-dimension score. Tawk.to has a free tier; LiveChat does not. LiveChat's paid plans start at $19/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | tawk.to | LiveChat Software S.A. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketingAI & Machine Learning | MarketingDevelopmentSales & CRM |
| Categories | customer-successai-chatbot | customer-success |
| Website | Visit | Visit |
Tawk.to
freemium
per user
per user
per user
| Feature | tawkto | livechat |
|---|---|---|
| 1880+ Emoji | ||
| 1 Recurring Campaign | ||
| 45+ Languages | ||
| 24/7/365 Support | ||
| Agent > Agent Messaging | ||
| 60-Day Chat History | ||
| Agent Alerts | ||
| Advanced Reporting | ||
| Aliases | ||
| Agent Performance | ||
| Attention Bubble | ||
| Basic Reporting | ||
| Automated Translation (Beta) | ||
| Basic Widget Customization | ||
| Ban/Unban Visitors | ||
| Everything In Starter | ||
| Chat Pages | ||
| Everything In Team | ||
| Crm | ||
| Full Widget Customization | ||
| Custom Tabs | ||
| On-Demand Reporting | ||
| Departments | ||
| Sms And Apple Messages For Business | ||
| Desktop Notifications | ||
| Staffing Prediction | ||
| Detailed Reporting | ||
| Text Intelligence | ||
| Domain Restriction | ||
| Unlimited Campaigns |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Tawk.to comes out ahead overall, though LiveChat can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Tawk.to offers a free tier; LiveChat does not currently list one.
