Detailed comparison across 10 dimensions
Winner: Tidio
Tidio clearly comes out ahead of LiveChat on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $19/mo for LiveChat and $24.17/mo for Tidio.
| Overview | ||
|---|---|---|
| Type | hybrid | ai tool |
| Company | LiveChat Software S.A. | Tidio |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingAI & Machine LearningE-Commerce |
| Categories | customer-success | ai-customer-serviceai-chatbot |
| Website | Visit | Visit |
Tidio
per user
per user
per user
usage based
usage based
usage based
custom
| Feature | livechat | tidio |
|---|---|---|
| Everything In Starter | ||
| 1 Recurring Campaign | ||
| 100 Flows Visitors Reached | ||
| 24/7/365 Support | ||
| 50 Lyro Ai Agent Conversations (One-Off) | ||
| 60-Day Chat History | ||
| Advanced Analytics | ||
| Advanced Reporting | ||
| Advanced Copilot | ||
| Agent Performance | ||
| Ai Insights & Csat | ||
| Basic Reporting | ||
| Automatic Chat Assignment | ||
| Basic Widget Customization | ||
| Automatic Reply | ||
| Everything In Team | ||
| Basic Analytics | ||
| Full Widget Customization | ||
| Compliance | ||
| On-Demand Reporting | ||
| Custom Analytics | ||
| Sms And Apple Messages For Business | ||
| Custom Branding | ||
| Staffing Prediction | ||
| Custom Limits | ||
| Text Intelligence | ||
| Custom Number Of Seats | ||
| Unlimited Campaigns | ||
| Dedicated Success Manager | ||
| Unlimited Chat History |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Tidio comes out ahead overall, though LiveChat can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
LiveChat's paid plans start at $19/mo and Tidio's start at $24.17/mo, so LiveChat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
