Detailed comparison across 10 dimensions
Winner: Zendesk
Zendesk clearly comes out ahead of LiveChat on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $19/mo for LiveChat and $25/mo for Zendesk.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | LiveChat Software S.A. | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingSales & CRMAI & Machine Learning |
| Categories | customer-success | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
Zendesk
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custom
| Feature | livechat | zendesk |
|---|---|---|
| 1 Recurring Campaign | ||
| 1,000+ Apps And Integrations | ||
| 24/7/365 Support | ||
| 1,000+ Integrations | ||
| 60-Day Chat History | ||
| Advanced Data Protection | ||
| Advanced Reporting | ||
| Advanced Sandbox Capabilities | ||
| Agent Performance | ||
| Audit Logs | ||
| Basic Reporting | ||
| Basic Automation | ||
| Basic Widget Customization | ||
| Business Hours | ||
| Everything In Starter | ||
| Community Forums | ||
| Everything In Team | ||
| Contextual Workspaces | ||
| Full Widget Customization | ||
| Custom Agent Roles | ||
| On-Demand Reporting | ||
| Custom Agent Roles And Permissions | ||
| Sms And Apple Messages For Business | ||
| Custom Reporting And Real-Time Analytics | ||
| Staffing Prediction | ||
| Customer Satisfaction Surveys (Csat) | ||
| Text Intelligence | ||
| Customizable Performance And Scale | ||
| Unlimited Campaigns | ||
| Data Location Options |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zendesk comes out ahead overall, though LiveChat can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
LiveChat's paid plans start at $19/mo and Zendesk's start at $25/mo, so LiveChat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
