Detailed comparison across 10 dimensions
Winner: Lumigo
Lumigo clearly comes out ahead of ServiceNow Cloud Observability on Staquest's weighted six-dimension score. Lumigo has a free tier; ServiceNow Cloud Observability does not. Lumigo's paid plans start at $119/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | ServiceNow | Lumigo |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentSaaS & Cloud | DevelopmentSaaS & Cloud |
| Categories | observability-apm | observability-apm |
| Website | Visit | Visit |
Lumigo
custom
freemium
flat
flat
custom
| Feature | servicenow-cloud-observability | lumigo |
|---|---|---|
| Cloud-Native Application Support | ||
| 100Gb/Mo Log Volume | ||
| Customized Enterprise Solutions | ||
| 14 Day Trace Retention | ||
| Real-Time Monitoring | ||
| 150K Traces | ||
| Unified Metrics, Logs, And Traces | ||
| 1M Traces | ||
| 30 Days Log Retention | ||
| 40Gb/Mo Log Volume | ||
| 5Gb/Mo Log Volume | ||
| 5M Traces | ||
| 7 Days Log Retention | ||
| Ai Rca, Ai Insights, Ai Issue Triage | ||
| Copilot (Advanced) | ||
| Copilot In Slack & Teams | ||
| Custom Log Retention | ||
| Custom Log Volume | ||
| Custom Metric Retention | ||
| Custom Metric Volume | ||
| Custom Number Of Traces | ||
| Custom Seats + Questions | ||
| Custom Trace Retention | ||
| Support: Documentation, Chat & Email Support, Private Slack Channel, Success Manager, Professional Services |
Showing 24 of 24 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Lumigo comes out ahead overall, though ServiceNow Cloud Observability can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Lumigo offers a free tier; ServiceNow Cloud Observability does not currently list one.
ServiceNow Cloud Observability scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
