Detailed comparison across 10 dimensions
Microsoft Dynamics 365 and Salesforce Service Cloud score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $8/mo for Microsoft Dynamics 365 and $25/mo for Salesforce Service Cloud.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Microsoft Corporation | Salesforce |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingData & AnalyticsAI & Machine LearningSales & CRM | MarketingDevelopmentAI & Machine LearningSales & CRM |
| Categories | crm | customer-successcrm |
| Website | Visit | Visit |
per user
per user
per user
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per user
per user
per user
per user
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| Feature | microsoft-dynamics-365 | salesforce-service-cloud |
|---|---|---|
| Advanced Crm/Erp Capabilities | ||
| 24/7 Support | ||
| Customer Relationship Management | ||
| Ai Technology | ||
| Customizable Intelligence Solutions | ||
| Chat Systems | ||
| Enterprise-Grade Security And Sla | ||
| Customizable Crm | ||
| Everything In Essentials | ||
| Everything In Enterprise | ||
| Financial Management | ||
| Everything In Pro Suite | ||
| Human Resources Management | ||
| Everything In Starter Suite | ||
| Light Access For Viewing Data And Performing Basic Tasks | ||
| Everything In Unlimited | ||
| Manufacturing | ||
| Extra Tools For Customer Service Teams | ||
| Service Order Management | ||
| Flexible Crm Suite | ||
| Supply Chain Management | ||
| Sales, Service, And Email Outreach Tools | ||
| Small Business Crm | ||
| Trusted Ai And Data Technology |
Showing 24 of 24 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Microsoft Dynamics 365's paid plans start at $8/mo and Salesforce Service Cloud's start at $25/mo, so Microsoft Dynamics 365 is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
