Detailed comparison across 10 dimensions
Winner: Zoho Crm
Zoho CRM clearly comes out ahead of Microsoft Dynamics 365 on Staquest's weighted six-dimension score. Zoho CRM has a free tier; Microsoft Dynamics 365 does not. Paid plans start at $8/mo for Microsoft Dynamics 365 and $20/mo for Zoho CRM.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Microsoft Corporation | Zoho Corporation |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingData & AnalyticsAI & Machine LearningSales & CRM | MarketingData & AnalyticsSales & CRM |
| Categories | crm | ai-chatbotcrm |
| Website | Visit | Visit |
Zoho Crm
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| Feature | microsoft-dynamics-365 | zoho-crm |
|---|---|---|
| Advanced Crm/Erp Capabilities | ||
| Accounts | ||
| Customer Relationship Management | ||
| Advanced Administration | ||
| Customizable Intelligence Solutions | ||
| Advanced Customization | ||
| Enterprise-Grade Security And Sla | ||
| Approval Processes | ||
| Everything In Essentials | ||
| Augmented Analytics | ||
| Financial Management | ||
| Blueprint | ||
| Human Resources Management | ||
| Cadences | ||
| Light Access For Viewing Data And Performing Basic Tasks | ||
| Call Logs | ||
| Manufacturing | ||
| Canvas | ||
| Service Order Management | ||
| Client Scripts | ||
| Supply Chain Management | ||
| Comprehensive Ai (Zia) | ||
| Contacts | ||
| Cpq | ||
| Custom Ai/Ml Platform | ||
| Custom Functions | ||
| Custom Modules | ||
| Data Preparation | ||
| Data Storytelling | ||
| Deals |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zoho CRM comes out ahead overall, though Microsoft Dynamics 365 can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Microsoft Dynamics 365's paid plans start at $8/mo and Zoho CRM's start at $20/mo, so Microsoft Dynamics 365 is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Zoho CRM offers a free tier; Microsoft Dynamics 365 does not currently list one.
Microsoft Dynamics 365 scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
