Detailed comparison across 10 dimensions
Winner: Osticket
osTicket clearly comes out ahead of Olark on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $29/mo for Olark and $12/mo for osTicket.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Habla, Inc. | Enhancesoft |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSaaS & Cloud | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Osticket
per seat
custom
open source
per user
custom
| Feature | olark | osticket |
|---|---|---|
| Advanced Reporting | ||
| Community Support | ||
| Agent Groups | ||
| Customized Solutions | ||
| All Powerups Included | ||
| Daily Backups | ||
| Basic Integrations | ||
| Dedicated Training | ||
| Built In Wcag 2.1 Aa Accessibility Certification | ||
| Email & Phone Ongoing Support | ||
| Comprehensive Security | ||
| Email Integration | ||
| Custom Chat Routing | ||
| Free Walk-Through Session | ||
| Customizable Chatbox | ||
| Guaranteed Uptime | ||
| Dedicated Account Manager | ||
| Managed Upgrades & Maintenance | ||
| Email And Chat Support | ||
| No Installation Required | ||
| Everything In Olark Standard | ||
| Rock-Solid Infrastructure | ||
| First Priority In Our Support Queue | ||
| Limited Features | ||
| Live Training | ||
| Maximum Of 20 Chats Per Month | ||
| One Agent | ||
| Powerful Chatbots, Ai & Automation | ||
| Professional Services Including Legal And Procurement | ||
| Targeted Chat |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, osTicket comes out ahead overall, though Olark can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Olark's paid plans start at $29/mo and osTicket's start at $12/mo, so osTicket is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Olark and osTicket offer a free tier.
osTicket scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
osTicket is open source. The feature comparison and dimension scores above cover the full breakdown.
