Detailed comparison across 10 dimensions
Winner: Papercups
Papercups clearly comes out ahead of Olark on Staquest's weighted six-dimension score. Both offer a free tier. Olark's paid plans start at $29/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Habla, Inc. | Papercups |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSaaS & Cloud | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Papercups
per seat
custom
open source
| Feature | olark | papercups |
|---|---|---|
| Advanced Reporting | ||
| Custom Chat Widget | ||
| Agent Groups | ||
| Github Integration | ||
| All Powerups Included | ||
| Gmail Integration | ||
| Basic Integrations | ||
| Mattermost Integration | ||
| Built In Wcag 2.1 Aa Accessibility Certification | ||
| Self-Hosted | ||
| Comprehensive Security | ||
| Slack Integration | ||
| Custom Chat Routing | ||
| Sms Integration | ||
| Customizable Chatbox | ||
| Dedicated Account Manager | ||
| Email And Chat Support | ||
| Everything In Olark Standard | ||
| First Priority In Our Support Queue | ||
| Limited Features | ||
| Live Training | ||
| Maximum Of 20 Chats Per Month | ||
| One Agent | ||
| Powerful Chatbots, Ai & Automation | ||
| Professional Services Including Legal And Procurement | ||
| Targeted Chat | ||
| Video Chat, Sms, Or Call Us For Help |
Showing 27 of 27 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Papercups comes out ahead overall, though Olark can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Olark and Papercups offer a free tier.
Papercups scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
Papercups is open source. The feature comparison and dimension scores above cover the full breakdown.
