Detailed comparison across 10 dimensions
Winner: Tawk.to
Tawk.to clearly comes out ahead of Olark on Staquest's weighted six-dimension score. Both offer a free tier. Olark's paid plans start at $29/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | tawk.to | Habla, Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketingAI & Machine Learning | MarketingDevelopmentSaaS & Cloud |
| Categories | customer-successai-chatbot | customer-success |
| Website | Visit | Visit |
Tawk.to
freemium
per seat
custom
| Feature | tawkto | olark |
|---|---|---|
| 1880+ Emoji | ||
| Advanced Reporting | ||
| 45+ Languages | ||
| Agent Groups | ||
| Agent > Agent Messaging | ||
| All Powerups Included | ||
| Agent Alerts | ||
| Basic Integrations | ||
| Aliases | ||
| Built In Wcag 2.1 Aa Accessibility Certification | ||
| Attention Bubble | ||
| Comprehensive Security | ||
| Automated Translation (Beta) | ||
| Custom Chat Routing | ||
| Ban/Unban Visitors | ||
| Customizable Chatbox | ||
| Chat Pages | ||
| Dedicated Account Manager | ||
| Crm | ||
| Email And Chat Support | ||
| Custom Tabs | ||
| Everything In Olark Standard | ||
| Departments | ||
| First Priority In Our Support Queue | ||
| Desktop Notifications | ||
| Limited Features | ||
| Detailed Reporting | ||
| Live Training | ||
| Domain Restriction | ||
| Maximum Of 20 Chats Per Month |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Tawk.to comes out ahead overall, though Olark can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Tawk.to and Olark offer a free tier.
Tawk.to scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
