Detailed comparison across 10 dimensions
Winner: Opsgenie
Opsgenie clearly comes out ahead of PagerDuty on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $25/mo for PagerDuty and $9.45/mo for Opsgenie.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | PagerDuty | Atlassian |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentSaaS & Cloud | DevelopmentSaaS & Cloud |
| Categories | devops | devops |
| Website | Visit | Visit |
Opsgenie
freemium
per user
per user
freemium
per user
per user
per user
| Feature | pagerduty | opsgenie |
|---|---|---|
| 1 Escalation Policy | ||
| # Of Users X100 Sms/Voice Notifications (Us & Canada) | ||
| 1 On-Call Schedule | ||
| # Of Users X25 Sms/Voice Notifications (International) | ||
| 100/Month International Phone/Sms Notifications Included | ||
| 100 Sms Notifications (Account Wide) | ||
| 2 Predefined Incident Roles | ||
| Advanced Incident Management With Enterprise Collaboration & Business Visibility | ||
| 2 Teams | ||
| Alerting And Incident Management | ||
| 3 Predefined Incident Types | ||
| Alerting And On-Call Management For Small Teams | ||
| 700+ Out-Of-Box Integrations (Monitoring And Chat) | ||
| Android App | ||
| Advanced Admin Features | ||
| Api Request Limits: # Of Users X1000 | ||
| Advanced Itsm Integrations | ||
| Api Request Limits: Limited = Baselimit * # Of Users | ||
| Api Calls Included | ||
| Data Segmentation | ||
| Basic Chat Experience (Slack, Microsoft Teams) | ||
| Escalations | ||
| Basic Ticketing Integrations | ||
| Ios App | ||
| Custom Fields | ||
| Opsgenie For Blackberry Dynamics | ||
| Email Support | ||
| Optional Alert Fields | ||
| End-To-End Incident Management For The Entire Lifecycle | ||
| Reliable Alerting |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Opsgenie comes out ahead overall, though PagerDuty can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
PagerDuty's paid plans start at $25/mo and Opsgenie's start at $9.45/mo, so Opsgenie is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both PagerDuty and Opsgenie offer a free tier.
Opsgenie scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
