Detailed comparison across 10 dimensions
Winner: Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk clearly comes out ahead of osTicket on Staquest's weighted six-dimension score. Both offer a free tier. osTicket's paid plans start at $12/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Spiceworks | Enhancesoft |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Spiceworks Cloud Help Desk
freemium
open source
per user
custom
| Feature | spiceworks-cloud-help-desk | osticket |
|---|---|---|
| Community Support | ||
| Email Integration | ||
| Asset Management | ||
| Customized Solutions | ||
| Incident Tracking | ||
| Daily Backups | ||
| Mobile Apps | ||
| Dedicated Training | ||
| Self-Service Portal | ||
| Email & Phone Ongoing Support | ||
| Unlimited Technicians | ||
| Free Walk-Through Session | ||
| Unlimited Tickets | ||
| Guaranteed Uptime | ||
| Managed Upgrades & Maintenance | ||
| No Installation Required | ||
| Rock-Solid Infrastructure |
Showing 17 of 17 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Spiceworks Cloud Help Desk comes out ahead overall, though osTicket can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Spiceworks Cloud Help Desk and osTicket offer a free tier.
Spiceworks Cloud Help Desk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
osTicket is open source. The feature comparison and dimension scores above cover the full breakdown.
