Detailed comparison across 10 dimensions
Winner: Osticket
osTicket clearly comes out ahead of Zammad on Staquest's weighted six-dimension score. osTicket has a free tier; Zammad does not. Paid plans start at $9/mo for Zammad and $12/mo for osTicket.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Zammad GmbH | Enhancesoft |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Osticket
per user
per user
per user
open source
per user
custom
| Feature | zammad | osticket |
|---|---|---|
| All Professional V2 Features | ||
| Community Support | ||
| All Starter V2 Features | ||
| Customized Solutions | ||
| Branding | ||
| Daily Backups | ||
| Business Hours | ||
| Dedicated Training | ||
| Chat | ||
| Email & Phone Ongoing Support | ||
| Core Workflows | ||
| Email Integration | ||
| Deeper Reporting Possibilities (With Elasticsearch Access Via Grafana) | ||
| Free Walk-Through Session | ||
| Device Management | ||
| Guaranteed Uptime | ||
| Email (Unlimited Addresses) | ||
| Managed Upgrades & Maintenance | ||
| No Installation Required | ||
| Individual Fields | ||
| Rock-Solid Infrastructure | ||
| Individual Roles | ||
| Integration With Gitlab And Github | ||
| Iso27001 Certified | ||
| Knowledge Base (Multilingual) | ||
| Knowledge Base (Single Language) | ||
| Macros | ||
| Mentions / Watch | ||
| Phone Support (8X5, Cet) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, osTicket comes out ahead overall, though Zammad can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Zammad's paid plans start at $9/mo and osTicket's start at $12/mo, so Zammad is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
osTicket offers a free tier; Zammad does not currently list one.
Zammad scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
