Detailed comparison across 10 dimensions
Winner: Pagerduty
PagerDuty clearly comes out ahead of ServiceNow Incident Management on Staquest's weighted six-dimension score. PagerDuty has a free tier; ServiceNow Incident Management does not. PagerDuty's paid plans start at $25/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | PagerDuty | ServiceNow |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentSaaS & Cloud | Development |
| Categories | devops | devops |
| Website | Visit | Visit |
Pagerduty
freemium
per user
per user
custom
custom
custom
| Feature | pagerduty | servicenow-incident-management |
|---|---|---|
| 1 Escalation Policy | ||
| Change Management | ||
| 1 On-Call Schedule | ||
| Cost Management | ||
| 100/Month International Phone/Sms Notifications Included | ||
| Digital Product Release | ||
| 2 Predefined Incident Roles | ||
| Everything In Itsm Pro | ||
| 2 Teams | ||
| Everything In Itsm Standard | ||
| 3 Predefined Incident Types | ||
| Incident Management | ||
| 700+ Out-Of-Box Integrations (Monitoring And Chat) | ||
| Itsm Enterprise Plus | ||
| Advanced Admin Features | ||
| Platform Analytics Advanced | ||
| Advanced Itsm Integrations | ||
| Predictive Intelligence | ||
| Api Calls Included | ||
| Problem Management | ||
| Basic Chat Experience (Slack, Microsoft Teams) | ||
| Process Mining | ||
| Basic Ticketing Integrations | ||
| Virtual Agent | ||
| Custom Fields | ||
| Workforce Optimization | ||
| Email Support | ||
| End-To-End Incident Management For The Entire Lifecycle | ||
| Expanded Set Of Triggers And Actions On Incident Workflows | ||
| External Status Page (Up To 250 Subscribers) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, PagerDuty comes out ahead overall, though ServiceNow Incident Management can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
PagerDuty offers a free tier; ServiceNow Incident Management does not currently list one.
ServiceNow Incident Management scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
