Detailed comparison across 10 dimensions
Winner: Qualaroo
Qualaroo clearly comes out ahead of Zonka Feedback on Staquest's weighted six-dimension score. Qualaroo has a free tier; Zonka Feedback does not. Zonka Feedback's paid plans start at $199/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Zonka Feedback | ProProfs |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentAI & Machine Learning | MarketingDevelopmentHR & RecruitingAI & Machine Learning |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Qualaroo
flat
flat
custom
| Feature | zonka-feedback | qualaroo |
|---|---|---|
| 20+ Premium Integrations | ||
| 10K Pageviews | ||
| Advanced Targeting & User Segmentation | ||
| 50 Responses | ||
| Ai-Powered Themes, Entities & Sentiment Analysis | ||
| 500 Email Sends | ||
| Case Management & Closed-Loop Workflows | ||
| Case Management & Cx Automation | ||
| Contact & User Journey Tracking | ||
| Customizable & Multilingual Surveys | ||
| Customizable Ai (Add/Edit Themes, Business Entities) | ||
| Cx Automation & Workflows | ||
| Granular Frontline & Location-Level Intelligence | ||
| Key Driver Identification | ||
| Location & Agent-Based Cx Management | ||
| Location, Agent & Entity Insights | ||
| Multi-Channel Surveys (Email, Sms, Whatsapp, Kiosks, Web, In-App, Offline) | ||
| Nps, Ces, Csat Impact Analysis | ||
| Nps, Csat & Ces Measurement | ||
| Online Reputation Management | ||
| Real-Time Alerts & Digest Emails | ||
| Real-Time Dashboards, Alerts & Digests | ||
| Unify Feedback From Surveys, Reviews, Tickets, Chats & Calls | ||
| “Ask Ai” Insights Assistant |
Showing 24 of 24 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Qualaroo comes out ahead overall, though Zonka Feedback can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Qualaroo offers a free tier; Zonka Feedback does not currently list one.
