Detailed comparison across 10 dimensions
Winner: Rocket.Chat
Rocket.Chat clearly comes out ahead of Trengo on Staquest's weighted six-dimension score. Rocket.Chat has a free tier; Trengo does not. Trengo's paid plans start at $349/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Rocket.Chat Technologies Corp. | Trengo B.V. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopmentHR & Recruiting |
| Categories | customer-successcollaboration | customer-successcollaboration |
| Website | Visit | Visit |
Rocket.Chat
freemium
custom
per user
per user
| Feature | rocketchat | trengo |
|---|---|---|
| Audio & Video Messages | ||
| Ai Agent (Helpmate) | ||
| Channel Governance | ||
| Ai Journeys | ||
| Hierarchical Conversations | ||
| Broadcasting | ||
| Launchpad Deployment | ||
| Dedicated Success Manager | ||
| Localized Interface (64 Languages) | ||
| Email + Messaging + Phone Support | ||
| Meeting Notifications & Calendar Visibility | ||
| Email + Messaging Support | ||
| Message Formatting & Editing | ||
| Unified Inbox | ||
| Multimedia & File Sharing | ||
| Website Widget | ||
| One Workspace Per Organization | ||
| Whatsapp Business Api | ||
| Read Receipts | ||
| Searchable Message History | ||
| Self-Managed Hosting | ||
| Threaded Discussions | ||
| Video Conferencing Integrations |
Showing 23 of 23 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Rocket.Chat comes out ahead overall, though Trengo can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Rocket.Chat offers a free tier; Trengo does not currently list one.
Rocket.Chat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
Rocket.Chat is open source. The feature comparison and dimension scores above cover the full breakdown.
