Rocketchat vs Trengo

Detailed comparison across 10 dimensions

Winner: Rocketchat

Rocket.Chat clearly comes out ahead of Trengo on Staquest's weighted six-dimension score. Rocket.Chat has a free tier; Trengo does not. Trengo's paid plans start at $349/mo.

Quick Overview

Overview	Rocket.ChatSecure open-source communications platform with live chat capabilities.	TrengoOmnichannel inbox for team collaboration and customer support.
Type	hybrid	hybrid
Company	Rocket.Chat Technologies Corp.	Trengo B.V.
Free Tier
Has API
Open Source
Learning Curve	-	-
Integration	-	-
Trending	Stable	Stable
GitHub Stars	-	-
Industries	MarketingDevelopment	MarketingDevelopmentHR & Recruiting
Categories	customer-successcollaboration	customer-successcollaboration
Website	Visit	Visit

Dimension Scores

Winners by Dimension

Overall Winner

Rocketchat

Rocketchat: 5.8Trengo: 4.7(+11.6 pts)

Pricing Value

Rocketchat15% weight

Rocketchat

8.0

Trengo

4.2

Features

Tie15% weight

Rocketchat

3.0

Trengo

3.0

Free Tier

Rocketchat10% weight

Rocketchat

10.0

Trengo

2.0

Ease of Use

Tie10% weight

Rocketchat

5.0

Trengo

5.0

Scalability

Trengo10% weight

Rocketchat

4.8

Trengo

9.4

Integrations

Tie10% weight

Rocketchat

8.0

Trengo

8.0

API Quality

Tie10% weight

Rocketchat

6.0

Trengo

6.0

Momentum

Tie10% weight

Rocketchat

3.0

Trengo

3.0

Community

Tie5% weight

Rocketchat

3.0

Trengo

3.0

Open Source

Rocketchat5% weight

Rocketchat

7.0

Trengo

2.0

Pricing Comparison

Rocket.Chat

Starter

Free

View pricing

freemium

Self-managed hosting
One workspace per organization
Launchpad deployment
Hierarchical conversations
Threaded discussions
Channel governance
+8 more

Trengo

Enterprise

Contact sales

View pricing

custom

Unified inbox
WhatsApp Business API
AI Agent (HelpMate)
AI Journeys
Broadcasting
Website widget
+2 more

Boost

$349/mo

View pricing

per user

Unified inbox
WhatsApp Business API
AI Agent (HelpMate)
AI Journeys
Broadcasting
Website widget
+1 more

Pro

$599/mo

View pricing

per user

Unified inbox
WhatsApp Business API
AI Agent (HelpMate)
AI Journeys
Broadcasting
Website widget
+1 more

Feature Comparison

Feature	rocketchat	trengo
Audio & Video Messages
Ai Agent (Helpmate)
Channel Governance
Ai Journeys
Hierarchical Conversations
Broadcasting
Launchpad Deployment
Dedicated Success Manager
Localized Interface (64 Languages)
Email + Messaging + Phone Support
Meeting Notifications & Calendar Visibility
Email + Messaging Support
Message Formatting & Editing
Unified Inbox
Multimedia & File Sharing
Website Widget
One Workspace Per Organization
Whatsapp Business Api
Read Receipts
Searchable Message History
Self-Managed Hosting
Threaded Discussions
Video Conferencing Integrations

Showing 23 of 23 features

Dashes mean the feature isn't listed in our data. The tool may still support it.

Frequently asked questions

Is Rocket.Chat or Trengo better?

On Staquest's weighted six-dimension scoring, Rocket.Chat comes out ahead overall, though Trengo can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.

Does Rocket.Chat or Trengo have a free tier?

Rocket.Chat offers a free tier; Trengo does not currently list one.

Which is better for pricing value, Rocket.Chat or Trengo?

Rocket.Chat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.

What are the main differences between Rocket.Chat and Trengo?

Rocket.Chat is open source. The feature comparison and dimension scores above cover the full breakdown.

View Rocketchat View Trengo