Detailed comparison across 10 dimensions
Winner: Rocket.Chat
Rocket.Chat clearly comes out ahead of Zammad on Staquest's weighted six-dimension score. Rocket.Chat has a free tier; Zammad does not. Zammad's paid plans start at $9/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Rocket.Chat Technologies Corp. | Zammad GmbH |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-successcollaboration | customer-success |
| Website | Visit | Visit |
Rocket.Chat
freemium
per user
per user
per user
| Feature | rocketchat | zammad |
|---|---|---|
| Audio & Video Messages | ||
| All Professional V2 Features | ||
| Channel Governance | ||
| All Starter V2 Features | ||
| Hierarchical Conversations | ||
| Branding | ||
| Launchpad Deployment | ||
| Business Hours | ||
| Localized Interface (64 Languages) | ||
| Chat | ||
| Meeting Notifications & Calendar Visibility | ||
| Core Workflows | ||
| Message Formatting & Editing | ||
| Deeper Reporting Possibilities (With Elasticsearch Access Via Grafana) | ||
| Multimedia & File Sharing | ||
| Device Management | ||
| One Workspace Per Organization | ||
| Email (Unlimited Addresses) | ||
| Read Receipts | ||
| Searchable Message History | ||
| Individual Fields | ||
| Self-Managed Hosting | ||
| Individual Roles | ||
| Threaded Discussions | ||
| Integration With Gitlab And Github | ||
| Video Conferencing Integrations | ||
| Iso27001 Certified | ||
| Knowledge Base (Multilingual) | ||
| Knowledge Base (Single Language) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Rocket.Chat comes out ahead overall, though Zammad can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Rocket.Chat offers a free tier; Zammad does not currently list one.
Rocket.Chat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
