Detailed comparison across 10 dimensions
Winner: Zendesk
Zendesk clearly comes out ahead of Salesforce on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $25/mo for Salesforce and $25/mo for Zendesk.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | - | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | steep | moderate |
| Integration | high | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingSales & CRM | MarketingSales & CRMAI & Machine Learning |
| Categories | crm | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
Zendesk
per user
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per user
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custom
On Staquest's weighted six-dimension scoring, Zendesk comes out ahead overall, though Salesforce can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Salesforce's paid plans start at $25/mo and Zendesk's start at $25/mo, so Salesforce is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
