Detailed comparison across 10 dimensions
Winner: ServiceNow Cloud Observability
ServiceNow Cloud Observability clearly comes out ahead of SolarWinds Papertrail on Staquest's weighted six-dimension score. SolarWinds Papertrail has a free tier; ServiceNow Cloud Observability does not. SolarWinds Papertrail's paid plans start at $5/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | ServiceNow | SolarWinds |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentSaaS & Cloud | Development |
| Categories | observability-apm | observability-apm |
| Website | Visit | Visit |
ServiceNow Cloud Observability
custom
freemium
usage based
| Feature | servicenow-cloud-observability | solarwinds-papertrail |
|---|---|---|
| Cloud-Native Application Support | ||
| 1 Gb/Month | ||
| Customized Enterprise Solutions | ||
| 1 Week Search | ||
| Real-Time Monitoring | ||
| 1 Year Archive | ||
| Unified Metrics, Logs, And Traces | ||
| Automated Export For Reporting | ||
| Encrypted Logging | ||
| Everything In Free | ||
| Intuitive Web-Based Log Viewer | ||
| Long-Term Archive (S3) | ||
| Multi-Source Log Management | ||
| Powerful Command-Line Tools | ||
| Rest Api | ||
| Scalable Log Management | ||
| Search Alerts | ||
| Team-Wide Groups & Searches | ||
| Unlimited Systems | ||
| Unlimited Users |
Showing 20 of 20 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, ServiceNow Cloud Observability comes out ahead overall, though SolarWinds Papertrail can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
SolarWinds Papertrail offers a free tier; ServiceNow Cloud Observability does not currently list one.
ServiceNow Cloud Observability scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
