Detailed comparison across 10 dimensions
Winner: ServiceNow Incident Management
ServiceNow Incident Management clearly comes out ahead of SolarWinds Service Desk on Staquest's weighted six-dimension score. Neither lists a free tier. SolarWinds Service Desk's paid plans start at $39/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | ServiceNow | SolarWinds |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | Development | MarketingDevelopmentAI & Machine Learning |
| Categories | devops | customer-success |
| Website | Visit | Visit |
ServiceNow Incident Management
custom
custom
custom
| Feature | servicenow-incident-management | solarwinds-service-desk |
|---|---|---|
| Change Management | ||
| Unlimited Requestors | ||
| Cost Management | ||
| Digital Product Release | ||
| Everything In Itsm Pro | ||
| Everything In Itsm Standard | ||
| Incident Management | ||
| Itsm Enterprise Plus | ||
| Platform Analytics Advanced | ||
| Predictive Intelligence | ||
| Problem Management | ||
| Process Mining | ||
| Virtual Agent | ||
| Workforce Optimization |
Showing 14 of 14 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, ServiceNow Incident Management comes out ahead overall, though SolarWinds Service Desk can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
ServiceNow Incident Management scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
