Detailed comparison across 10 dimensions
Winner: ServiceNow Incident Management
ServiceNow Incident Management clearly comes out ahead of Squadcast on Staquest's weighted six-dimension score. Neither lists a free tier. Squadcast's paid plans start at $20/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | ServiceNow | Squadcast |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | Development | Development |
| Categories | devops | observability-apmdevops |
| Website | Visit | Visit |
ServiceNow Incident Management
custom
custom
custom
per user
per user
custom
| Feature | servicenow-incident-management | squadcast |
|---|---|---|
| Change Management | ||
| 1 Year Data Retention | ||
| Cost Management | ||
| Advanced Escalations | ||
| Digital Product Release | ||
| Ai Generated Incident Summaries | ||
| Everything In Itsm Pro | ||
| Audit Logs | ||
| Everything In Itsm Standard | ||
| Auto Pause Transient Alerts (Apta) | ||
| Incident Management | ||
| Automation Rules | ||
| Itsm Enterprise Plus | ||
| Basic Event Intelligence | ||
| Platform Analytics Advanced | ||
| Custom Content Templates | ||
| Predictive Intelligence | ||
| Custom Integrations Via Api | ||
| Problem Management | ||
| Delayed Notifications | ||
| Process Mining | ||
| Email & Chat Support | ||
| Virtual Agent | ||
| Everything In Premium | ||
| Workforce Optimization | ||
| Everything In Pro | ||
| Exportable And Editable Incident Timelines | ||
| Global Event Rules | ||
| Incident Notes | ||
| Incident Response Runbooks |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, ServiceNow Incident Management comes out ahead overall, though Squadcast can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
ServiceNow Incident Management scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
