Detailed comparison across 10 dimensions
Winner: SysAid
SysAid clearly comes out ahead of SolarWinds Service Desk on Staquest's weighted six-dimension score. Neither lists a free tier. SolarWinds Service Desk's paid plans start at $39/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | SysAid Technologies | SolarWinds |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentAI & Machine Learning | MarketingDevelopmentAI & Machine Learning |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
SysAid
custom
custom
custom
| Feature | sysaid | solarwinds-service-desk |
|---|---|---|
| Advanced Sla | ||
| Unlimited Requestors | ||
| Asset Management | ||
| Everything In Help Desk | ||
| Everything In Itsm | ||
| Incident Management | ||
| Itil Package | ||
| Premium Support | ||
| Remote Control | ||
| Reporting And Analytics | ||
| Self-Service Portal | ||
| Service Catalog | ||
| Third-Party Integrations | ||
| Unlimited Agents | ||
| Unlimited Automation Rules | ||
| Unlimited Custom Columns | ||
| Workflow Automation |
Showing 17 of 17 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, SysAid comes out ahead overall, though SolarWinds Service Desk can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
SysAid scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
