Detailed comparison across 10 dimensions
Winner: Zendesk
Zendesk clearly comes out ahead of SolarWinds Service Desk on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $39/mo for SolarWinds Service Desk and $25/mo for Zendesk.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | SolarWinds | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentAI & Machine Learning | MarketingSales & CRMAI & Machine Learning |
| Categories | customer-success | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
Zendesk
per user
per user
per user
per user
per user
per user
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custom
| Feature | solarwinds-service-desk | zendesk |
|---|---|---|
| Unlimited Requestors | ||
| 1,000+ Apps And Integrations | ||
| 1,000+ Integrations | ||
| Advanced Data Protection | ||
| Advanced Sandbox Capabilities | ||
| Audit Logs | ||
| Basic Automation | ||
| Business Hours | ||
| Community Forums | ||
| Contextual Workspaces | ||
| Custom Agent Roles | ||
| Custom Agent Roles And Permissions | ||
| Custom Reporting And Real-Time Analytics | ||
| Customer Satisfaction Surveys (Csat) | ||
| Customizable Performance And Scale | ||
| Data Location Options | ||
| Dynamic Workspaces | ||
| Email, Voice, And Live Chat Support | ||
| Email, X, And Facebook Ticketing | ||
| Enhanced Disaster Recovery | ||
| Everything In Suite Enterprise | ||
| Everything In Suite Growth | ||
| Everything In Suite Professional | ||
| Everything In Suite Team | ||
| Everything In Support Professional | ||
| Everything In Support Team | ||
| Help Center (Single) | ||
| Hipaa Compliance | ||
| Maximum Security And Compliance | ||
| Messaging Across Web, Mobile, And Social |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zendesk comes out ahead overall, though SolarWinds Service Desk can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
SolarWinds Service Desk's paid plans start at $39/mo and Zendesk's start at $25/mo, so Zendesk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Zendesk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
