Detailed comparison across 10 dimensions
SolarWinds Service Desk and Zendesk Guide score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $39/mo for SolarWinds Service Desk and $55/mo for Zendesk Guide.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | SolarWinds | Zendesk |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentAI & Machine Learning | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
per user
per user
per user
custom
| Feature | solarwinds-service-desk | zendesk-guide |
|---|---|---|
| Unlimited Requestors | ||
| Advanced Features | ||
| Advanced Reporting And Analytics | ||
| Advanced Workflow Capabilities | ||
| Ai-Powered Tools | ||
| Basic Reporting And Analytics | ||
| Chat | ||
| Community Forums | ||
| Csat Surveys | ||
| Customization Options | ||
| Enhanced Security Measures | ||
| Messaging | ||
| Multilingual Support | ||
| Social Messaging Channels | ||
| Ticketing | ||
| Voice Support |
Showing 16 of 16 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
SolarWinds Service Desk's paid plans start at $39/mo and Zendesk Guide's start at $55/mo, so SolarWinds Service Desk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
SolarWinds Service Desk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
