Detailed comparison across 10 dimensions
Winner: Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk clearly comes out ahead of SysAid on Staquest's weighted six-dimension score. Spiceworks Cloud Help Desk has a free tier; SysAid does not.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Spiceworks | SysAid Technologies |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopmentAI & Machine Learning |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Spiceworks Cloud Help Desk
freemium
custom
custom
custom
| Feature | spiceworks-cloud-help-desk | sysaid |
|---|---|---|
| Asset Management | ||
| Self-Service Portal | ||
| Community Support | ||
| Advanced Sla | ||
| Email Integration | ||
| Everything In Help Desk | ||
| Incident Tracking | ||
| Everything In Itsm | ||
| Mobile Apps | ||
| Incident Management | ||
| Unlimited Technicians | ||
| Itil Package | ||
| Unlimited Tickets | ||
| Premium Support | ||
| Remote Control | ||
| Reporting And Analytics | ||
| Service Catalog | ||
| Third-Party Integrations | ||
| Unlimited Agents | ||
| Unlimited Automation Rules | ||
| Unlimited Custom Columns | ||
| Workflow Automation |
Showing 22 of 22 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Spiceworks Cloud Help Desk comes out ahead overall, though SysAid can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Spiceworks Cloud Help Desk offers a free tier; SysAid does not currently list one.
