Detailed comparison across 10 dimensions
Supportbench and Totango score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Supportbench's paid plans start at $40/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Supportbench | Totango, Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentHealthcare | MarketingDevelopmentHealthcareSaaS & Cloud |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
per user
per user
custom
custom
custom
| Feature | supportbench | totango |
|---|---|---|
| Access To Managed Services | ||
| Ai-Powered Growth Intelligence | ||
| Advanced Permission | ||
| Churn Intelligence | ||
| Csat / Nps / Ces Survey Engine | ||
| Customer Success Management | ||
| Customer Healthscoring | ||
| Health Scores | ||
| Customer Self-Service Portal | ||
| Managing Customer Experience | ||
| Dedicated Success Manager | ||
| Renewals Management | ||
| Default Personal Views | ||
| Sales Team Integration | ||
| Email, Chat, Ai Bot, Apis And More | ||
| Standard And Custom Model Configurations | ||
| Enterprise Api | ||
| Success Management | ||
| Free Onboarding And Training | ||
| Intelligent Support Ai | ||
| Internal And Customer Knowledge Base | ||
| Kpi Scorecards | ||
| Live Onboarding Training | ||
| Reporting Engine | ||
| Sandbox | ||
| Single Sign-On (Sso) | ||
| Ticketing System | ||
| Unlimited Custom Roles | ||
| White Labeling |
Showing 29 of 29 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Totango scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
