Detailed comparison across 10 dimensions
Supportbench and Velaris score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Supportbench's paid plans start at $40/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Supportbench | Velaris |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentHealthcare | MarketingDevelopmentAI & Machine Learning |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
per user
per user
| Feature | supportbench | velaris |
|---|---|---|
| Access To Managed Services | ||
| 5 Users Included In Base Fee | ||
| Advanced Permission | ||
| Unlimited Viewers Supported | ||
| Csat / Nps / Ces Survey Engine | ||
| Customer Healthscoring | ||
| Customer Self-Service Portal | ||
| Dedicated Success Manager | ||
| Default Personal Views | ||
| Email, Chat, Ai Bot, Apis And More | ||
| Enterprise Api | ||
| Free Onboarding And Training | ||
| Intelligent Support Ai | ||
| Internal And Customer Knowledge Base | ||
| Kpi Scorecards | ||
| Live Onboarding Training | ||
| Reporting Engine | ||
| Sandbox | ||
| Single Sign-On (Sso) | ||
| Ticketing System | ||
| Unlimited Custom Roles | ||
| White Labeling |
Showing 22 of 22 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Velaris scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
