Detailed comparison across 10 dimensions
SurveyMonkey and Zendesk score closely across Staquest's six weighted dimensions, with no decisive overall winner. SurveyMonkey has a free tier; Zendesk does not. Paid plans start at $30/mo for SurveyMonkey and $25/mo for Zendesk.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Momentive | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingSales & CRMAI & Machine Learning |
| Categories | customer-successcollaboration | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
flat
flat
per user
per user
custom
per user
per user
per user
per user
per user
per user
per user
custom
| Feature | surveymonkey | zendesk |
|---|---|---|
| 10 Questions Per Survey | ||
| 1,000+ Apps And Integrations | ||
| 100,000 Responses Per Year | ||
| 1,000+ Integrations | ||
| 15,000 Yearly Responses | ||
| Advanced Data Protection | ||
| 50,000 Responses Per Year | ||
| Advanced Sandbox Capabilities | ||
| Advanced Analysis (A/B Testing, Multi-Survey Analysis) | ||
| Audit Logs | ||
| Advanced Security (Hipaa Compliance, Saml Sso) | ||
| Basic Automation | ||
| Advanced Survey Controls (Branching, Block Randomization, Multilingual Surveys) | ||
| Business Hours | ||
| Ai-Powered Creation | ||
| Community Forums | ||
| All Features Of The Advantage Plan | ||
| Contextual Workspaces | ||
| Collaboration Features | ||
| Custom Agent Roles | ||
| Custom Branding | ||
| Custom Agent Roles And Permissions | ||
| Custom Legal Terms | ||
| Custom Reporting And Real-Time Analytics | ||
| Data Exports | ||
| Customer Satisfaction Surveys (Csat) | ||
| Ideal For Short-Term Projects | ||
| Customizable Performance And Scale | ||
| Phone Support | ||
| Data Location Options |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
SurveyMonkey's paid plans start at $30/mo and Zendesk's start at $25/mo, so Zendesk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
SurveyMonkey offers a free tier; Zendesk does not currently list one.
